Frequently asked questions

Purchase Procedure:
Start by using the "Add to Cart" function to place your preferred products in the digital basket. Complete the transaction through the checkout portal, which is accessible from your cart page.
Financial Data Protection:
Your payment information is fully secured by our PCI-compliant systems, monitored by dedicated digital security professionals.
Order Processing Duration:
Shipment notifications will be sent to you via email within three business days of successful order verification.
Package Monitoring:
Every transaction automatically generates a traceable shipment code, which you can see after making the purchase.
Delivery Fee Structure:
Shipping costs depend on geographic factors and are finalized when you input your address during checkout.
Multiple Product Shipments:
Different items are usually shipped separately unless they’re specifically combined.
Return Policy Details:
Enjoy stress-free returns with full refunds within 30 days or credit options available for six months. Refund timelines generally take 10 business days after the returned item is received, subject to operational volumes.
Promotional Item Policy:
Free gifts need to be returned if the remaining products no longer meet the promotional criteria. Keeping unqualified gifts will lead to either a deduction from the refund or a separate charge.
Order Adjustments:
Once a purchase is submitted, it can’t be adjusted, but unused items qualify for a full price refund (minus delivery fees).
Extended Assistance:
For operational questions, check our detailed FAQ section or contact support@sfeor.shop for prompt resolutions.